Returns & Exchanges at Ourkids
We want your little ones to love their new outfits, but if a fit isn't quite right, you can return any unworn items within 30 days of delivery. All returned clothing must have original tags attached and be free from signs of wear or washing.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your package.
Drop Off and Refund
Hand your package to the designated courier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing